Frequently Asked Questions
How do I place an order?
There are a few simple steps to placing an order. First click on the make then model of car year of car this will take you to the parts that are available or click on the quick tab of make of car this will alsao take you to the parts available on this page it will also show you an image of vehicle to confirm that the parts you are looking at is for your car simply select part go to check out, or press continue shopping and select add to cart. Fill out your details for delivery.After you’re done, press View Cart on the top right hand corner and you will be directed to checkout where the prompts will take you directly to payment.
Where do I get my Tax Invoice?
We will send your tax invoice to your email once the order has been confirmed and paid.
How can I cancel my order?
You can cancel or change your order before you have submitted your payment. Once the order is submitted, it goes straight to our warehouse for processing. If you wish to change or cancel your order after payment, please email us as soon as possible so that we can assist you with this. If the item has already been shipped, charges will apply for cancelation and changes.
Can I change my payment method?
We have a range of different payment options to choose from at checkout. Unfortunately, you can’t change your payment method after you have ordered your item. However if you email us as soon as possible, we can try to cancel the item for you so that you can place a new order.
How do I check my order status?
Once we have confirmed your payment, and your item is in transit, we will send you an email to your billing email address. Alternatively, tracking information can be found in your account order history.
How do I change the delivery address on my order?
Your delivery address can only be changed before payment of the item. To do this, head to your account and click ‘Edit My Billing Address’ on the left hand side to change your details.
How do I find you? Where's your phone number?
Rest assured, we have a call Centre with the best available parts interpreters for any enquries. So if you don't see the part you are looking for feel free to call us, we have access to over 50,000 parts.Our email response team is also available to respond to any questions.
carparts2u ph;(02) 47 210206 email: firstname.lastname@example.org
When will you ship out my order?
We endeavour to ship your order as soon as possible. After we have confirmed your payment, we strive to dispatch your order within one working day. Please allow for a delivery time of approximately ten working days for it to arrive. There are no dispatches or deliveries during weekends or public holidays, but we will send a tracking number to your email as soon as we ship your item so you know that it’s safely in transit.
What courier system do you use?
We use Australia Post eParcel and couriers please.
I’ve received a different item to what I’ve ordered/ My item is missing parts!
Please contact us straight away and we’ll assist you to resolve this in the quickest and friendliest way possible.
Do you ship internationally?
Can I pick up my item from your warehouse and save on postage costs?
Yes ,once payment is received, or cash on pick up is also available,after order and confirmation via are salesteam they will advise you when your part is available to be picked up from warehouse
I have something to ask about a product, who do I ask?
Can I reserve or hold an item?
Our amazingly low prices means that items sell out fast. Due to the nature of being an online store, we’re unable to hold items or provide lay-by services so it's best to get in quick!
What payment methods do you accept?
How does PayPal work?
PayPal is like your online wallet and allows you to buy things online and with ease. Follow this link to find our how PayPal works direct from the source.
How does BPay work?
BPay allows you to make payments through your financial institution that works as an efficient and user friendly solution. Follow this link to find out how BPay works.
Can I pay by money order and bank cheque?
You can, but please be aware that these payments take longer to clear and take approximately 3 to 5 days for processing.
Can I trust your site?
We use state of the art SSL so that your confidential information stays confidential. We also employ the latest 256-bit encryption technology in all areas of the site which require you to provide payment information
What happens to my personal and billing information?
Rest assured, you are our number one priority in more ways than one. And we value and respect your identity and privacy. We do not disclose your information to any third parties or members. The only people who can view your details as a buyer are carparts2u staff and members of our team.
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